By Placing An Order With TWI Services, Inc., You Agree
To The Following Terms:
Prices posted on this website are subject to change
without notice. Written estimates are good for 15 days.
An estimate not accepted within 15 days may be changed.
2. Payment Terms
All orders will be billed and due when the order is placed.
We do not proceed on any order until payment is
TWI Services, Inc. reserves the right to use its sole
discretion in refusing to print anything it deems
improper or known to be illegal. TWI Services, Inc. is
not liable for any damages resulting from any violation
of copyright laws or illegal use of trade names or
slogans. The client guarantees the legal title of all
matter submitted to us for printing and/or publication.
Cancelled orders require compensation for incurred costs and
related obligations at the time of cancellation. Once an
order is in production, it cannot be cancelled or
5. Accuracy of Specifications
Quotations are based on the accuracy of the
specifications provided. TWI Services, Inc. can requote
a job at the time of submission if the art does not
conform to the information on which the original
estimate was based. Orders placed with TWI Services,
Inc. are to the client's knowledge correct, and there
are no conditions or agreements relating to the orders
which are not written or accompanying said order.
Our liability shall be limited to the stated selling price to
the customer of any defective goods, and shall in no
event include special, consequential, incidental,
indirect or similar damages, including without
limitation, lost profits. TWI Services, Inc. warrants
that every product manufactured by it meets industry
standard for such product and is free of any material
defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS
WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR
PARTICULAR USE AND MERCHANTABILITY. TWI Services, Inc.
makes no other warranty and no actions or words of TWI
Services, Inc. or its officers, employees or agents
shall constitute a warranty.
The customer represents that it has the legal right to
produce all printed materials ordered from TWI Services,
Inc. In the event that a charge, claim or demand, or
arbitration, action or proceeding (collectively, a
"Claim") is made or commenced against TWI Services, Inc.
based upon, relating to or arising from the alleged
wrongful acts of the customers, or alleging that the
printing performed or product produced by TWI Services,
Inc. ordered by the customer: (a.) infringes any
copyright, patent or other proprietary right of any
person; or (b.) contains matter that is libelous,
slanderous, defamatory, scandalous or obscene, the
customer shall indemnify and hold TWI Services, Inc.
harmless from and against any loss, damages, cost and
expense arising from or related to the Claim including
without limitation; (1.) defending TWI Services, Inc.
against any such Claim (2.) paying any judgment or award
against the customer; and (3.) reimbursing TWI Services,
Inc. for any legal fees and expenses it reasonably
incurs in responding.
8. Electronic Manuscripts/Images
It is the client's responsibility to
maintain a copy of the original computer files, artwork
and transparencies. TWI Services, Inc. is not
responsible for accidental loss or damage to media
supplied by the client or for errors on supplied artwork
furnished by the client. Until TWI Services, Inc. can
evaluate digital input, no claims or promises are made
about our ability to work with jobs submitted in digital
format, and no liability is assumed for problems that
may arise. Any additional translating, editing, or
programming needed to utilize client-supplied files will
be charged at our current rates. TWI Services, Inc. does
not archive your work for longer than it takes to
produce the final product. Please save your work!
Client alterations must be specified in writing and
must include all corrections or changes from the
original specifications. Such work will be charged at
our current rates.
10. Prepress Proofs
When requested by the customer, TWI Services, Inc. will
submit color proofs for the customer's review and
approval. A minimum shipping charge of $25 is required
to send a proof via express air shipping. Proofs must be
returned to TWI Services, Inc. marked "O.K." or "Revised
Proof Required" and signed by the customer. Until the
proof is returned, no additional work will be performed.
TWI Services, Inc. will not be responsible for
undetected production errors if:
* Proofs are waived
by the client;
* The work is printed per the
client's written OK;
* Requests for changes are
All requests for changes of
any kind must be made in writing to avoid mistakes.
11. Color Proofing
Because of differences in equipment, paper, inks, and other
conditions between color proofing and production
pressroom operations, a "pleasing color" variation
between color proofs and the completed job [as
determined by generally accepted trade technical
methods] is to be expected. When such a variation
occurs, it will be considered acceptable performance.
TWI Services, Inc. will normally deliver the exact
quantity of goods ordered on commonly ran items plus a
small additional amount. There is no extra charge for
the small additional amount. In the event of an underrun,
TWI Services, Inc. will bill for the actual quantity
On specialty, custom or complicated jobs, the generally
accepted trade practice is plus or minus 10%.
TWI Services, Inc. will determine if the job
meets the criteria of the 10% over/under rule and notify
the client at the time of quotation and upon completion
of the job the actual quantity delivered will be billed.
Charges for delivery are not included in quotations unless
specified. TWI Services, Inc. is not responsible for
delays and/or damage incurred during shipping. Title for
finished work passes to the customer upon delivery to
the carrier at shipping point; or upon mailing of
invoices for the finished work or its segments,
whichever comes first.
Claims for defects, damages, or shortages must be made by the
client in writing no later than 48 hours after delivery.
If no such claim is made, TWI Services, Inc. and the
client will understand that the job has been accepted.
By accepting the job, the client acknowledges that TWI
Services, Inc. performance has fully satisfied all
terms, conditions and specifications.
15. Disputes & Venue
For legal purposes, the venue for any dispute shall be
Seminole County, FL.
TWI Services, Inc. shall
have the right to assign any portion of the work
required to another contractor.
16. Workmanship Guarantee
We guarantee all orders to be free of defects in
workmanship. If any order does not match the generally
accepted trade standards, we will reprint the order or
issue the customer a refund at our discretion.
All defects in workmanship or other defects must be
received in writing no later than 48 hours after the job
is received. Rush jobs that don't allow for the
standard 5-7 working day turnaround time are not
guaranteed to be free of defects in workmanship.
17. Privacy Statement
Any information TWI Services, Inc. collects from order
processing or from any inquiries is not shared with any
other company. Your information is only used for
contact, billing, and shipping purposes. Your credit
card information is never stored by TWI Services, Inc.
TWI Services, Inc. might use your product for samples or
Your credit card bill will read "TWI Services, Inc.".
TWI Services, Inc. may change, modify, add or remove portions
of this policy at any time, and any changes will become
effective immediately upon being posted unless we tell